Ameyo is a tailor-made business communication software package whose capabilities can be used to improve the productivity of contact centers and enterprises.
The platform’s key features such as quality monitoring and CRM, reporting, supervision, voice logger, CTI, outbound dialer, IVR designer, IVR, IP-PBX and ACD provide end-to-end communication capabilities for
organizations.
Ameyo facilitates interactions between companies and their customers, vendors, partners and remote offices.
Ameyo offers Customer Interaction Management technology for companies to enable them to reach out to potential customers, connect with them, complete their order, manage their complaints as well as deliveries
and provide feedback through an integrated interface.
Ameyo allows organizations to be proactive to their customers as compared to the reactive or passive technologies of the past without the need to replace the existing infrastructure.
Ameyo allows a business to integrate its existing workflows and applications into a contact center solution, which has been a challenge for organizations that had to modify their internal processes in order
to co-exist with standalone solutions.